Terms of service

Terms of Service

Overview

This website is operated by ILANÉE B.V. Throughout the site, the terms "we", "us" and "our" refer to ILANÉE B.V. We offer this website, including all information, tools, and services available from it, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by these Terms of Service ("Terms"), including the additional terms, conditions, and policies referenced here or available by link, such as our Refund Policy and Privacy Policy.

These Terms apply to all users of the site, including browsers, customers, and contributors of content. Please read them carefully before using our website. If you do not agree to all of these Terms, you may not access the website or use any of our services.

Any new features or tools added to the store are also subject to these Terms. We reserve the right to update, change, or replace any part of these Terms by posting changes to our website. Your continued use of the site after any change means you accept it.

Section 1 – Store terms

By agreeing to these Terms, you confirm that you are at least 18 years of age, or that you are using the site with the consent and supervision of a parent or legal guardian.

You may not use our products for any unlawful or unauthorised purpose, and you may not, in using the Service, break any laws that apply to you, including copyright laws. You must not transmit any viruses or code of a destructive nature. A breach of any of these Terms may result in the immediate termination of your access to our Service.

Section 2 – General conditions

We reserve the right to refuse service to anyone, at any time, at our reasonable discretion. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service without our express written permission.

You understand that your content, excluding payment details, may be transferred unencrypted across networks and adapted to technical requirements. Payment card information is always encrypted during transfer. Headings are for convenience only and do not affect these Terms.

Section 3 – Accuracy of information

The material on this site is provided for general information only and should not be relied upon as the sole basis for any decision. We make reasonable efforts to keep the site accurate and current, but we do not guarantee this, and any reliance on the material is at your own risk. We may modify the content of this site at any time but are under no obligation to update it.

Section 4 – Products, pricing and availability

Our products are made available in limited quantities and, for made-to-order pieces, produced only once an order is placed. They are subject to return or exchange only in accordance with our Refund Policy.

We have made every effort to display the colours and images of our products as accurately as possible, but we cannot guarantee that your screen displays them accurately. Prices and product descriptions are shown in EUR unless stated otherwise and may change at any time before your order is confirmed. We reserve the right to limit or refuse the sale of our products to any person, region, or jurisdiction, and to discontinue any product at any time.

Section 5 – Orders and account information

We reserve the right to refuse or cancel any order, and to limit or cancel quantities purchased per person, per household, or per order, including orders that appear to be placed by resellers. If we change or cancel an order, we will try to notify you using the contact details provided at the time of purchase, and we will refund any amount already paid for a cancelled order.

You agree to provide current, complete, and accurate purchase and account information, and to keep it up to date so that we can complete your orders and contact you when needed. For details on returns and refunds, please see our Refund Policy.

Section 6 – Third-party tools and links

We may provide access to third-party tools, and our site may contain links to third-party websites, over which we have no control. These are provided "as is" and "as available", and we are not responsible for their content, accuracy, or practices. Any use of third-party tools or sites is at your own risk, and we encourage you to review their terms and policies. Questions or complaints about third-party products should be directed to the relevant third party.

Section 7 – User comments and submissions

If you send us creative ideas, suggestions, or other materials, whether requested or not (collectively, "comments"), you agree that we may use, edit, copy, publish, and distribute them without restriction or compensation, and we are under no obligation to keep them confidential or to respond to them.

You agree that your comments will not violate the rights of any third party, and will not be unlawful, abusive, defamatory, or obscene, or contain malware. You are solely responsible for the comments you make and their accuracy. We may, but are not obliged to, remove content we consider objectionable or in breach of these Terms.

Section 8 – Errors, inaccuracies and omissions

Occasionally information on our site may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, offers, shipping charges, or availability. We reserve the right to correct any such errors and to change or update information, or cancel an order, if any information is inaccurate at any time without prior notice, including after you have submitted your order. Where we cancel an order affected by an obvious error, we will refund any amount you have paid for it.

Section 9 – Prohibited uses

You are prohibited from using the site or its content: for any unlawful purpose; to solicit unlawful acts; to violate any laws or regulations; to infringe our intellectual property or that of others; to harass, abuse, or discriminate against anyone; to submit false or misleading information; to upload viruses or malicious code; to collect or track the personal information of others; to spam, phish, crawl, or scrape; for any obscene or immoral purpose; or to interfere with the security features of the Service. We may terminate your use of the Service for violating any prohibited use.

Section 10 – Intellectual property

All content on this website, including images, branding, logos, designs, text, graphics, and product designs, is the property of ILANÉE B.V. and is protected by intellectual property law. It may not be copied, reproduced, distributed, or used without our prior written permission.

Section 11 – Disclaimer of warranties and limitation of liability

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so. This includes any liability for death or personal injury caused by our negligence, for fraud, for intentional misconduct or gross negligence, or under your mandatory statutory rights as a consumer, which are not affected by these Terms.

Subject to the paragraph above, we do not warrant that your use of our Service will be uninterrupted, timely, secure, or error-free, and the Service and its content are provided "as is" and "as available" to the fullest extent permitted by law.

Subject to the first paragraph of this section, our total liability to you for any claim arising out of or relating to your use of the Service or any product purchased through it shall not exceed the total amount you paid for the order to which the claim relates. We shall not be liable for any indirect, incidental, special, or consequential loss, including lost profits, lost revenue, or loss of data, to the fullest extent permitted by law.

Section 12 – Indemnification

You agree to indemnify and hold harmless ILANÉE B.V. and its directors, officers, employees, agents, contractors, and suppliers from any claim or demand, including reasonable legal fees, made by any third party arising out of your breach of these Terms or your violation of any law or the rights of a third party.

Section 13 – Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall still be enforced to the fullest extent permitted by law, and the unenforceable part shall be severed without affecting the validity of the remaining provisions.

Section 14 – Termination

The obligations and liabilities of the parties incurred before the termination date survive termination. These Terms remain in effect unless and until terminated by either you or us. If we consider, in our reasonable judgment, that you have failed to comply with these Terms, we may terminate this agreement at any time, and you will remain liable for all amounts due up to and including the date of termination.

Section 15 – Entire agreement

Our failure to exercise or enforce any right or provision of these Terms shall not be a waiver of it. These Terms, together with any policies posted on this site, constitute the entire agreement between you and us and govern your use of the Service, superseding any prior agreements.

These Terms are for the benefit of you and ILANÉE B.V. only. They do not create, and shall not be interpreted as creating, any right, benefit, or entitlement for any third party, and no person other than you and ILANÉE B.V. may enforce any provision of them. Nothing in these Terms grants you any rights beyond your mandatory rights as a consumer under applicable law, and no provision shall be read as permitting any use of the Service or any claim against us that these Terms, taken as a whole, do not expressly allow.

Section 16 – Governing law and jurisdiction

These Terms and any separate agreements under which we provide you services are governed by the laws of the Netherlands. Any dispute arising out of or relating to these Terms, the Service, or any purchase made through the site shall be subject to the exclusive jurisdiction of the competent courts of the Netherlands. If you are a consumer resident in the EU, you also keep the benefit of any mandatory protections of the law of your country of residence.

Section 17 – Changes to these Terms

You can review the most current version of these Terms at any time on this page. We reserve the right to update or replace any part of these Terms by posting changes to our website. Your continued use of the site after changes are posted constitutes acceptance of those changes.

Section 18 – Contact

Questions about these Terms of Service should be sent to support@ilanee.com.

ILANÉE B.V.
Rubberstraat 2, 1411 AL Naarden, The Netherlands